Collection: GROWELL GARDENS

Why is my device not working?

It could be that you are not getting the results expected and may think that your garden is broken. There are actually not many things that could not be working in the garden and they usually have some fairly simple fixes.

 The garden unit itself has two purposes:
1.To provide the right amount of light to the plants
2.To provide the right amount of water to the plants

You can read all about the lamp on your Smart Garden here, including tips on how to resolve possible issues.

Should you be experiencing problems with water not reaching the soil, please feel free to contact our support team with some photos of your garden and plants, and they will be more than happy to help out.

If you have checked on both of the above, but your plants are not doing well, it could be that the problem lies in the environment or in the plant itself.If you are still not finding any solutions, please feel free to contact our support team with some photos of your garden and plants, and they will be more than happy to help out.

Depending on the region, your Smart Garden will come with a power adapter that has a US or EU/UK-type plug.

For instance, all products shipped to the United Kingdom, Europe, and Singapore are equipped with an EU/UK-type plug. All products purchased in the US and Canada will come with a US-type plug.

An EU/UK-type plug can not be converted into a US-type plug and vice versa.

In the event that you order from one location, but decide to move or bring the device to a different region, you might need to purchase an additional converter plug to start using it. These can usually be found in most supermarkets or hardware stores. Here's what a converter plug looks like:

All of our products work on 100-240v. 

If needed, jot us a note and we’ll get back to you as quickly as possible.
Our Promise:
Prompt Response:We are dedicated to addressing your concerns within 24 hours.
Professional Support:Should you face any defects or quality issues, our after-sales team is ready to help.

Hours: 8:00AM - 5:00PM EST

Phone: 1-(646) 642-0715

Email: support@growellshop.com

Growell business cooperation email:partner@growellshop.com

WhatsApp:1-(646) 642-0715

Growing plants in Growell farms and gardens is hassle-free but, unfortunately, alien visitors from the outdoors may come and harm your plant.

Our products are ecologically clean - our soil doesn’t contain any harmful substances e.g. fungicides or pesticides. But this might make your plants somewhat vulnerable to attacks. Here we give some suggestions how to manage your product and what to do if your plants don't thrive or you find unwelcome visitors in your indoor garden.

Tips for bug prevention:

Avoid leaving doors and windows open (e.g. for ventilation). This way insects can’t fly to your garden and harm your plants.
Inspect the pots, plants, and cut flowers carefully that you plan to bring home from the nursery. Sadly, it is common that “new” plants are already infected with pests and/or fungal diseases before you bring them home. If you see something suspicious e.g. tiny insects or weird spots on leaves, better to not bring it home.  
Keep the Smart Garden away from any fresh produce (especially if it is organic) - it is common for thrips and aphids to travel to your home with store-bought vegetables, greens and fruit.

Check before you suspect a disease:

Is your plant too old?
Edible greens are meant to be consumed in about 30 days and herbs in about 70 days after planting. If your plants change colour in an undesired way, make sure that you have trimmed your plants properly and consumed it in time.

Plants aren’t thriving?
The best average temperature to grow your plants is 18 to 24C (64 to 75F). If it is too hot, plants age faster and degrade faster. Lower temperatures prevent seeds from germinating. Also, edible greens, especially lettuce, prefer slightly lower temperatures, max 22C (71F), to produce delicious crops.

Leaves or flowers falling off?
Since it is pure nature you have in your garden, plants also produce some natural debris. It means that plants will lose some lower and/or older leaves and flowers once they are done. If some flowers or leaves wither - just remove them.

If you allow your plant to grow too tall e.g. basil, it will get burnt if it grows too close to the lamp. In that case you may raise the lamp if it is an option. It is also highly recommended to pinch the plants. If you do so you will have even bushier plant and more crop to enjoy.
https://www.growellshop.com/pages/how-to-prune-your-herbs

Most common insects:

• The most common insects that may infiltrate your indoor garden are aphids (plant lice, greenfly), spidermites, thrips, whiteflies, mealy bugs, scale insects
• If you find just the first or just a few insects that have not started a colony yet, you should remove them immediately and you may leave the plants to grow.
• If you find them already in great numbers you should remove the whole plant(s), because they are very good at hiding in growing points and under or between the leaves.
• We don’t recommend to use insecticides as a first choice. Most chemicals (even organic ones) are not meant to be used indoors and after the treatment the plants are no longer consumable. Also, most insecticides don’t only work for insects- they will also harm human health.
• After removing the plants, clean your product thoroughly. Wash the cavities under running water and disinfect all surfaces. For that you can use antiseptic solutions, vodka, vinegar or any other disinfecting product.
• The soil may get infected with an insect called springtail. They are generally harmless, but they may injure lower leaves of the plant that in turn might get infected with a fungal disease (but not always). There is no need to repel springtails, but you can get rid of them if you change all the capsules at the same time and clean your garden thoroughly before planting new plant capsules. By doing so you prevent the insects from travelling to new capsules. Also, inspect all other ‘oldschool’ plant pots you have in your home. If you have springtails living there aswell, just change your watering regime and let the soil to dry out for a few days and they’ll leave.

Fungal diseases:

• If plants have external injuries or some insects have damaged them, it is likely that the plants are more vulnerable to fungal infection.
• Fungal diseases travel with air and infected plant material. So, as mentioned previously, always check the new plants you bring home.
• In case of fungal disease the first thing you will notice is weird spots on or under the leaves and that the leaves will start to wither when they are not supposed to.
• If it is just the one leaf that is damaged, remove the leaf immediately and carefully inspect all the plants.
• Disinfect all surfaces, and also your scissors that you use for cutting. For that you can use ethanol, food vinegar or any other disinfecting product.
• Most fungal diseases appear when the air is too humid and the temperature is either too hot or cold.

Nevertheless, it is likely an exception than a rule that plants get harmed by disease or insects in our indoor gardening systems. After all, one of the benefits of growing your own food and fresh flowers in indoor gardens is that your plants are protected from the hazards of the outdoors. This allows us to give you a clean product without any harmful substances e.g. fungicides and insecticides. Just enjoy!

If you have more questions about plant care and health, please feel free to contact our support (https://www.growellshop.com/pages/contact) . You are also welcome to share your experiences on our Facebook community

Why is my device not working?

It could be that you are not getting the results expected and may think that your garden is broken. There are actually not many things that could not be working in the garden and they usually have some fairly simple fixes.

 The garden unit itself has two purposes:
1.To provide the right amount of light to the plants
2.To provide the right amount of water to the plants

You can read all about the lamp on your Smart Garden here, including tips on how to resolve possible issues.

Should you be experiencing problems with water not reaching the soil, please feel free to contact our support team with some photos of your garden and plants, and they will be more than happy to help out.

If you have checked on both of the above, but your plants are not doing well, it could be that the problem lies in the environment or in the plant itself.If you are still not finding any solutions, please feel free to contact our support team with some photos of your garden and plants, and they will be more than happy to help out.

If you've ever run into the problem that your plants just aren't sprouting then don't worry - we offer a sprouting guarantee, meaning we replace any and all faulty plants.To report an issue with Seed Pods, with details of the affected Pod(s) and at least two, clear and well-lit photos of the affected Pod(s). please contact us:
Email: support@growellshop.com
Phone Number: (646) 642-0715
WhatsApp: (646) 642-0715

Although growing plants with your Smart Gardens takes out a lot of the tedious effort then sometimes it can happen that even the easiest to grow plants won't sprout, or won't grow all that well.

Even though as humans we like to brag that we can control nature then in some cases we have to admit that nature will run its course.

What to do?

First things first, check your growing conditions.

As a baseline:

The plants should sprout within 1-3 weeks, depending on your plant.
The water level is okay and the float isn't above the lid.
The lights and domes are on.
The room temperature is around 24 °C (76 °F).
The last thing to consider is when were the pods purchased. If they are older than a year then depending on the plant, the shelf life of the seeds might have dropped.
You can fill in our Replacement form with all the relevant information and we'll help out!

https://www.growellshop.com/pages/contact

It's not uncommon to find white mold or green algae growing alongside your Growell plants, and while it might not be the most attractive sight, there's no need to panic. Contrary to possible concerns, mold and algae are generally harmless to you and your plants. In fact, they can even serve as indicators of clean and healthy soil. This article will explain why mold and algae can appear in your Growell  plant pods and provide you with practical tips on how to prevent and manage their growth.

Understanding Mold and Algae in Plant Pods

Mold and algae may find their way into your plant pods for various reasons, but rest assured, it's usually not a cause for alarm. Here's why they tend to colonise the soil surface:

No Harmful Chemicals: Growell plant pods are designed without the use of fungicides or harmful chemicals. Our aim is to keep the plant pods as clean and healthy as possible. Surprisingly, having some mold or algae on the soil surface can serve as an indicator of clean soil.

Optimal Growing Conditions: These plant pods are carefully packed with rich plant food, and water, and maintain the ideal pH level for your plants. While this ensures the perfect environment for your plants to thrive, it also creates ideal conditions for mold and algae to grow.

Overwatering: Overwatering your garden can also contribute to mold and algae growth. To prevent this, be mindful of the water level. The float should ideally stay in the middle of the tank when adding water. If your plant pods still seem too wet, consider removing them from the garden for 1-2 days to allow them to dry out. 
More information: How to avoid overwatering?

Preventing Mold and Algae Growth

Here are some proactive steps you can take to prevent mold and algae from thriving in your plant pods:

Control Temperature: Ensure that the temperature inside your home falls within the range of 18 to 24 °C (64 to 75 °F). Within this temperature range, plants have the most favourable conditions for growth, which will help them outcompete mold and algae.

Use White U-shaped Lids: These white lids are designed to cover the soil surface completely, leaving no room for mold to develop. They also shield most of the soil surface from light, discouraging algae growth.

Gentle Removal: If mold or algae become particularly aggressive, you may gently scrape them off. Take care not to damage the plants or seeds in the process, as they should be fine to continue growing once the mold or algae is removed. See this step in action in our useful video guide below!

Cinnamon Powder: As a preventative measure, consider adding a layer of cinnamon powder to the soil. This can help deter mold growth. Be careful not to get cinnamon on the seeds and plants themselves, as it may cause damage.

In conclusion, encountering mold or algae in your Growell plant pods may not be the most appealing sight, but it's generally not harmful to your plants. By following the tips mentioned in this article, you can minimize their growth and enjoy a healthy, thriving indoor garden. Happy growing!