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Growell makes gardening easier, simpler and more fun.We aim to help people connect to their food and establish healthy eating habits.

Jot us a note and we’ll get back to you as quickly as possible.

Our Promise:
Prompt Response:We are dedicated to addressing your concerns within 24 hours.
Professional Support:Should you face any defects or quality issues, our after-sales team is ready to help.

Hours: 8:00AM - 5:00PM EST

Phone: 1-(646) 642-0715

Email: support@growellshop.com

Growell business cooperation email:partner@growellshop.com

WhatsApp:1-(646) 642-0715

How to Reach Us:
Product ID Required:To expedite the resolution process, please provide your product purchase ID.
Detailed Description:Share your questions and concerns in detail, and include pictures or videos if possible. This will help us understand and resolve the issue more effectively.
Preferred Contact Methods:We recommend contacting us via Email or WhatsApp for clear communication and record-keeping.

Are you an influencer or blogger?
To become an affiliate, reach our business cooperation team at partner@growellshop.com

We appreciate your understanding and look forward to assisting you. Thank you for choosing GROWELL.

FAQ

How do I cancel an order?

Please contact customer service as soon as possible at support@growellshop.com and provide your order number before your order is shipped, we will review it within 24-48 hours

Why hasn't my order been shipped?

We usually ship within 24-48 hours (except weekends and holidays). If your order has not been shipped for more than 7 days, it is recommended that you contact customer service about the status of your order

How can I get an invoice or receipt for my purchase?

Please contact customer service (support@growellshop.com) and provide your order number, we will invoice / receipt within 24-48 hours

I have encountered a problem with a product, how can I get help?

First, record the video to demonstrate the problem. Secondly, provide your order number and then contact the customer service team (support@growellshop.com)