Warranty Policy

Limited Warranty Policy - Growell Indoor Gardens

Each of our Growell indoor gardens is backed by a 1-year warranty covering hardware components and a separate 1-year warranty for electronic components, both guarding against any defects in materials and craftsmanship. These warranties go into effect when the Growell Garden is delivered.

To be eligible for a warranty replacement you must have proof of purchase (order number or email confirming purchase) and be the original owner of the Growell Indoor Garden.

Additionally, Growell warrants its replacement parts ordered from Growell  to be free of defects in manufacture or materials for a period of twelve (12) months from date of delivery. Replacement parts must be purchased through Growell or an authorized reseller to qualify for the warranty. Use of non-approved replacement parts void the Indoor Growell Garden product warranty.

Damage due to normal wear and tear, improper or negligent assembly, maintenance, accident, abuse, improper or abnormal use, and relocation is not covered under the warranty.

System failures related to plants that grow too large, are not maintained, and interfere with the normal functioning of the Growell Garden's system are not covered under this warranty.

Damage Reporting

To report an issue with, or damage to, your Growell Garden, with a description of how the damage occurred and at least two, clear and well-lit photos of the affected area.please contact us:

Email: support@growellshop.com
Phone Number: (646) 642-0715
WhatsApp: (646) 642-0715

If you are experiencing an issue with you Growell Garden and have not already, please contact us.

Germination Guarantee - Seed Pods

All our Seed Pods come with a 1-year germination guarantee, which covers defects in materials, workmanship, and guarantees successful germination of seeds for up to one year from date of purchase with proper storage and use.

To be eligible for replacement you must have proof of purchase (order number or email confirming purchase). 

To report an issue with Seed Pods, with details of the affected Pod(s) and at least two, clear and well-lit photos of the affected Pod(s). please contact us:

Email: support@growellshop.com
Phone Number: (646) 642-0715
WhatsApp: (646) 642-0715