Delivery times and tracking
Confirmation and Tracking
- After an order is placed, a confirmation email containing the order number will be sent.
- Once the order gets processed and shipped from our warehouse, another email notification with tracking details will be sent.
- Use the tracking link provided to you in your shipping confirmation email to track your package.
- Check your spam folder if you have not received the shipping confirmation.
Delivery
- The delivery solution depends on the customer's location and the size of the order.
- Home delivery is not guaranteed for each order and some orders will be delivered to a collection point or the post office.
- Use your tracking link for the latest information regarding the whereabouts and destination of your parcel.
IMPORTANT: During holidays (e.g. Black Friday, Christmas), delivery times may be longer in every region.
| REGION | ESTIMATED DELIVERY TIME | CARRIERS | SHIPPED FROM |
|
UNITED STATES |
3–8 business days* | USPS, FedEx, UPS | US warehouse |
| CANADA | 5-10 business days in Ontario and Quebec. 7-14 business days in other regions. | Canada Post, Canpar, eShipper, Purolator |
Canada warehouse |
*Express shipping in approx. 3 business days.
In case you have any further questions regarding shipping or your order status, please feel free to contact our support team: https://www.growellshop.com/pages/contact