Write Us
What should I do if the product I ordered is missing accessories?
If your Hydroponics Growing System is missing any parts, please don't worry. Simply contact our customer service and we will promptly ship the missing parts to you.
Jot us a note and we’ll get back to you as quickly as possible.
Our Promise:
Prompt Response:We are dedicated to addressing your concerns within 24 hours.
Professional Support:Should you face any defects or quality issues, our after-sales team is ready to help.
Hours: 8:00AM - 5:00PM EST
Phone: 1-(646) 642-0715
Email: support@growellshop.com
Growell business cooperation email:partner@growellshop.com
WhatsApp:1-(646) 642-0715
How to Reach Us:
Product ID Required:To expedite the resolution process, please provide your product purchase ID.
Detailed Description:Share your questions and concerns in detail, and include pictures or videos if possible. This will help us understand and resolve the issue more effectively.
Preferred Contact Methods:We recommend contacting us via Email or WhatsApp for clear communication and record-keeping.
FAQ
How do I cancel an order?
Please contact customer service as soon as possible at support@growellshop.com and provide your order number before your order is shipped, we will review it within 24-48 hours
Why hasn't my order been shipped?
We usually ship within 24-48 hours (except weekends and holidays). If your order has not been shipped for more than 7 days, it is recommended that you contact customer service about the status of your order
How can I get an invoice or receipt for my purchase?
Please contact customer service (support@growellshop.com) and provide your order number, we will invoice / receipt within 24-48 hours
I have encountered a problem with a product, how can I get help?
First, record the video to demonstrate the problem. Secondly, provide your order number and then contact the customer service team (support@growellshop.com)