Refund policy
Shipping Policy
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped which will contain your tracking number. If you are having issues with your carrier please reach out to support@growellshop.com so we can initiate a claim.
Please be aware that the USPS is still experiencing delays due to Covid and you may see delivery dates longer than the expected due date.
Missing/Stuck in transit packages
USPS Claims - USPS will not start an investigation into a package until 60 days after the expected delivery date, however you can file a missing mail request to initiate a search for your package if it appears to be stuck in transit:
https://missingmail.usps.com/#/
UPS Claims: Please reach out to support@growellshop.com so we can initiate a claim for you through our carrier account.
Shipping Method Change:
We are unable to change your shipping method after you have placed your order, if you would like to change your shipping method we will need to cancel your order so you can repeat your order with the desired shipping method.
Personal and Family Garden Shipping
Our Gardens all ship via UPS so if you live in an area that UPS does not service please reach out to us at support@growellshop.com so we can make arrangements.
Domestic Shipping Rates and Estimates
For all items: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
At this time we don't offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3-4 days of receiving your shipping confirmation email, please contact us at support@growellshop.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
If you have a P.O box in your address, please be sure to select the USPS as your carrier since UPS does not deliver to PO boxes.
Refunds, returns, and exchanges
Please refer to our Return Policy for more details.
Update May 31, 2024
Currently, Garden orders are processed 3-4 weeks after receiving order confirmation. (excluding weekends and holidays)
All other orders are processed within 1-2 business days after receiving your order confirmation (excluding weekends and holidays).
Once orders have shipped you will receive a notification with your tracking number. If your tracking number does not show updated tracking information within 15 days, please reach out to support@growellshop.com so we can initiate a claim.
Returns Policy
Thank you for your interest in Growell Gardens - we’re so pleased that you’ve chosen to shop at our store! That being said, we know that sometimes things don’t always work out as we hope or plan, so below you will find information on our return and exchange policy.
Return Eligibility
If you find yourself unsatisfied with a recent purchase, you have 30 days from the time of delivery to return your purchase. To be eligible for the return of a product other than a Garden, your item must be unused and in the same condition that you received it. Please note that perishable goods such as seed pods & nutrients are not eligible for return. Any item marked as "final sale" is not eligible for return.
To complete any return, we require a receipt or proof of purchase (order number or email confirming purchase). We ask that you please reach out to our support team, HERE to begin any return.
Email: support@growellshop.com
Phone Number: (646) 642-0715
WhatsApp: (646) 642-0715
Return shipping
All returns must be completed using the item’s original packaging. If you no longer have the original packaging, new packaging can be purchased from Growell Gardens. We can help to provide a return label to make shipping your return easier. For returns not related to a warranty claim (you can find our warranty policy on our website), customers are responsible for the return shipping cost.
Any shipping costs of the original order are not refundable.
Refunds
Refunds
Any eligible refund will be issued only once a returned item is received and processed by Growell Gardens. Please do not send your purchase back to Growell Gardens without reaching out to our support team. This will delay any eligible refunding.
Growell Gardens reserves the right to issue partial refunds in certain situations such as an item not being in its original condition, damaged, or missing parts for reasons not due to Growell Gardens’ error.
In the event that you have returned an item and haven’t received a refund yet, please first check with your bank or credit card company. Refunds typically take 3-5 business days (Monday-Friday) to process, depending on your card provider’s processing time. If after speaking with your card provider and 5 business days passing since your return’s delivery date (based on carrier tracking) you still have not received your refund, please contact us:
Email: support@growellshop.com
Phone Number: (646) 642-0715
WhatsApp: (646) 642-0715
Gift Returns
If the item being returned was marked as a gift when purchased and shipped directly to you as a gift, we can provide you with a gift credit for the value of your return. Once the returned item is received, a gift certificate will be provided to you.
If the item wasn’t marked as a gift when purchased, we will refund the purchase to the purchaser’s original payment method and they will be notified of the return.
Exchanges
If an item is defective or damaged, please contact us:
Email: support@growellshop.com
Phone Number: (646) 642-0715
WhatsApp: (646) 642-0715